Shipping & Return Policy: What is the Return Policy?
We offer a 30-day return policy from the original sale date shown on the customers invoice, product must be returned with original packaging.
If returns require shipping the customer is responsible for all shipping costs NO return or exchange is accepted on ELECTRONICS. NO return or exchange is accepted on ELECTRICAL PRODUCTS. NO return or exchange is accepted on SEWER/SANITIATION PRODUCTS. NO return or exchange is accepted on USED PRODUCTS. NO return or exchange is accepted on FINAL SALE or “AS IS” PRODUCTS. NO return or exchange is accepted on SPECIAL ORDERS. Missing Items or Damaged Goods
Incorrect shipping, missing items or damaged goods must be reported via email to parts@saskatoonrvsuperstore.com within 48 hours of receiving goods.
If we make an error when fulfilling your order, please contact us via email at parts@saskatoonrvsuperstore.com within 48 hours of receiving your package to initiate a claim. Please send a brief email to us of the error and we will correct any mistakes as quickly as possible. Items must be returned to us within 30 days of the purchase date. We will provide you with a prepaid return label via email to send back the product(s).
Saskatoon RV Superstore will pay return shipping fees in the following situations:
The Wrong Product was shipped
The product was labelled wrong
Damaged in transport
Defective product
Incorrect shipping, missing items, defective or damaged goods are only eligible for an exchange only. We will exchange the item for the exact same item, in the exact same colour. Exceptions may apply if the item is no longer being actively stocked or available. When can I expect my refund?
We will refund in the original method of payment. We are unable to issue refunds via Interac E-Transfer, Cash, Debit Card or Cheque.
We issue refunds within 7 business days after receiving and inspecting the merchandise. An email notification confirming your refund will be sent after.
Depending on your card-issuing bank, please allow up to one billing cycle for a refund to appear on your statement.
We cannot process return or refund requests without proof of purchase. How do I make a return?
To initiate a return or exchange you must email parts@saskatoonrvsuperstore.com. You need to provide either the Invoice # and/or Order ID, purchase date, and which item your want to return. In some cases, we may request that Pictures must be sent of damage or other errors.
Once your return is approved, you will receive instructions for returning the products to us as well as a shipping label for your return (if applicable). Shipping Policy
Note that in multi-product purchases, shipping costs are calculated based on the combined shipment weight of all items. If individual items within an order have varying lead times, the order will not ship until all items are available for shipment. Back Orders
If there is an error in our data and we identify that one or more products on your order are back-ordered, you will be advised of the estimated shipping date for those products and you may cancel those items without penalty prior to shipping.
Return Address: Saskatoon RV Superstore
3510 Idylwyld Drive North
Saskatoon, SK S7L 6G3 Shipping & Return Contact parts@saskatoonrvsuperstore.com
